購物須知 Notice to Buyers
親愛的顧客您好，
為保障您的購物權益並維護商品品質，請於下單前詳細閱讀以下退換貨說明。
購買視同同意，如有疑慮請勿購買。
一、出貨與購買權益規範
• 首購金使用方式: 註冊會員成功後，優惠券將自動匯入會員帳號，購物滿500元即可折抵100元。
• 現貨商品： 2 個工作日內出貨。
• 預購商品：出貨時間約 7–14 個工作日。
• 官網以現貨商品為主，未標示任何預購字樣皆為現貨，尺寸選項後面有 (預購) 者，表示該顏色/尺寸需要預購。
• 商品名稱標示「售完不補」者，表示該款式售完即下架不再補貨。
• 訂單未取紀錄達 2 次（含）以上者，我們將暫停帳號購買權限（包含相同姓名、電話、Email、收件地址之重複註冊者），亦無法再享有各項會員優惠。
二、退換貨政策
1. 更換尺寸
(1) 每筆訂單可享一次同商品更換尺寸服務。
(2) 若因尺寸不合需更換，透過超商寄回（代付運費 $60）。商品收回並確認無誤後，品牌將全額補貼 $60 元運費至您的會員購物金帳戶（無使用期限），並由品牌免費將新尺寸寄出。
(3) 本店不提供款式更換，僅提供同款尺寸更換。
(4) 換貨商品須保持全新、包裝完整，並於收到商品後 7 日內提出。
(5) 超過一次換貨需求者，再次換貨需由買家自行負擔來回運費。
2. 退貨注意事項
(1) 退貨申請後，透過超商寄回（代付運費 $60），將於退款金額中歸還。
(2) 退貨須將滿額贈品退回。未退回或已拆封使用，將於退款中扣除贈品原價費用（未上架贈品酌收 $100 元）。
(3) 退貨後訂單金額未達免運門檻 $1500，將於退款金額中扣除出貨物流費 。
(4) 若收到的退貨商品不符合退貨規範 (如有明顯使用痕跡、修改或破損等)，恕無法退款，並且須由您自行負擔運費取回商品。
(6) 退換貨申請時效：請於收到商品後 7 日內透過 官方 LINE 聯繫客服，並依照指示填寫退貨資料。
(7) 收到退貨商品並檢查後，於 7 個工作日內辦理重新出貨或退款。
(8) 若單筆訂單「整筆全退」，或單筆訂單「退貨達 5 件（含）以上」，累計達 2 次者，系統將暫停該帳號之購買權限（包含相同姓名、電話、Email、收件地址之重複註冊者），亦無法再享有各項會員優惠。
3. 退換貨條件
7日內申請退換貨之商品必須確保以下條件皆符合：
• 商品維持全新狀態，未穿著、未下水、無異味、香水味或髒汙。
• 吊牌、小卡、包裝袋、活動贈品均須完整附回（運動背心/上衣等商品吊牌已剪，因無法確認是否有外出使用過，恕不接受退換貨）。
• 商品不得經人為修改或損壞。
4. 不可退換/換貨情形
• 貼身衣物（如內褲、襪子）：基於個人衛生考量，拆封後恕不適用七日鑑賞期退換貨。
• 標示「售完不補」商品：因庫存有限，無法提供換尺寸服務。
• 已下架商品，無法提供退貨。
⚠️ 若商品為貼身衣物，僅於「出貨瑕疵或明顯破損」情況下可申請更換同款商品。
三、貼心提醒
• 建議於穿著前確認尺寸及商品說明，避免尺寸或材質不符合期待。
• 若因運送造成外層包裝皺摺或外盒輕微損傷，屬正常狀況，非商品瑕疵範圍。
💬 若您對退換貨有任何疑問，歡迎透過官方 LINE 與我們聯繫，我們將竭誠協助。
BBAM 感謝您的理解與支持，祝您有愉快的購物體驗。
BBAM Return & Exchange Policy
Dear valued customer,
To protect your shopping rights and maintain the highest product quality, please read the following terms and conditions carefully before placing your order.
By purchasing from our website, you agree to these policies. If you have any concerns, please refrain from purchasing.
I. Shipping, Supply, and Purchase Rights
First-Purchase Bonus: Upon successful membership registration, a discount voucher will be automatically credited to your account. You can enjoy a $100 TWD discount on orders over $500 TWD.
In-Stock Items: Orders will be shipped within 2 business days.
Pre-Order Items: Estimated shipping time is approximately 7–14 business days (excluding weekends and public holidays).
In-Stock Items as Primary: Products on our website are primarily in stock unless indicated otherwise. If a size or color option is followed by "(Pre-order)", it means that specific item requires pre-ordering.
"Last Chance" / "No Restock" Items: Items marked with "No Restock" will be permanently removed from the website once sold out.
Blacklist Policy: If an account accumulates 2 or more package non-pickup records, the system will permanently suspend its purchasing privileges. This restriction applies to all duplicate registrations sharing the same name, phone number, email, or shipping address, and all membership benefits will be forfeited.
II. Return & Exchange Policy
1. Defective or Incorrect Items (Brand Responsibility)
If you receive a product with noticeable defects or the incorrect style/color, please contact our official LINE customer service within 7 days of delivery with photos of the item.
The brand will bear all shipping costs and arrange a doorstep courier for an "Exchange Delivery" (handing over the correct item while collecting the incorrect one simultaneously).
2. Size Exchanges (Sizing Peace-of-Mind Subsidy)
One-Time Complimentary Exchange: Each order is eligible for one complimentary "same-item size exchange" service.
Procedure: If you need to exchange an item due to an incorrect size, please return it via convenience store courier (the return shipping fee of $60 TWD is to be paid upfront by the buyer). Once the returned item is received and confirmed to be in brand-new condition, the brand will credit the full $60 TWD shipping subsidy back to your Member Store Credit account (no expiration date). The newly exchanged size will then be shipped to you via courier free of charge.
No Alternative Style Exchanges: We only accept size exchanges for the exact same style. We do not accept exchanges for different styles or colors. If you wish to change styles, please proceed with the return process and place a new order.
Exclusions: Items marked as "No Restock" cannot be exchanged for other sizes due to strictly limited inventory; only returns can be processed for these items.
Limit on Exchanges: Any subsequent exchange requests beyond the first complimentary instance will require the buyer to cover all round-trip shipping costs.
3. Return Guidelines (For Personal Reasons)
Return Shipping: For returns due to personal reasons (e.g., change of mind, dislike, or unmet expectations), the return shipping fee must be covered by the buyer. Please ship the item back via convenience store courier after applying for a return.
Re-evaluation of Free Shipping Threshold: If the remaining order value falls below the free shipping threshold of $1,500 TWD after a return (or if the entire order is returned), the original free shipping benefit will be voided. The original outbound shipping fee of $60 TWD will be deducted from your final refund.
Promotional Gifts: All promotional gifts or promotional items associated with the order must be returned in their original, complete condition. If a gift is not returned or has been opened/used, the original retail price of the gift will be deducted from the refund (unlisted promotional gifts will be charged at a flat rate of $100 TWD).
Rejection of Substandard Returns: If the returned product does not meet our return criteria (e.g., shows obvious signs of wear, perfume or cosmetics stains, alterations, or damage), no refund will be issued, and the buyer must cover the shipping fee to have the item sent back to them.
Return Timeframe: Return requests must be initiated via our official LINE customer service within 7 days of receiving the product. Please follow the instructions provided to complete your return data.
Processing Time: Once we receive and inspect the returned goods, refunds or re-shipments will be processed within 7 business days.
Return Blacklist: If an account requests a "Full Order Return" or returns "5 or more items in a single order" and accumulates a frequency of 2 times, the system will suspend its purchasing privileges (including duplicate accounts sharing the same name, phone number, email, or shipping address).
4. Product Conditions for Eligible Returns & Exchanges
Products submitted for a return or exchange within the 7-day window must strictly meet all the following conditions:
The item must be in brand-new condition: unworn, unwashed, and free of any odor, perfume, cigarette smoke, makeup, or dirt stains.
All tags, brand cards, original packaging bags, and promotional gifts must be returned intact. (Note: For items such as sports bras/tops, if the clothing tag has been detached, we cannot verify whether it has been worn outdoors, and we will strictly decline any return or exchange).
The item must not have undergone any alterations, length adjustments, or man-made damage.
Hygiene Restrictions: Due to personal hygiene considerations, intimate apparel (such as underwear and socks) is non-returnable and non-exchangeable once the packaging has been opened, except in cases of manufacturing defects.
III. Gentle Reminders
Due to fabric elasticity and manual measurement variations, a sizing discrepancy within $\pm$1.5cm to $\pm$2cm is considered normal.
Slight color variations due to different monitor displays, minor loose threads, uncut buttonholes, or faint mixed threads are inherent parts of the garment manufacturing process and do not constitute manufacturing defects.
We highly recommend double-checking your measurements and the product descriptions before trying items on. Any outer packaging creases or minor box damage incurred during transit are considered normal transit wear and do not fall under the scope of product defects.
💬 If you have any further questions regarding our return and exchange process, please feel free to reach out to us via our official LINE customer service. We are more than happy to assist you.
Thank you for your understanding and support of BBAM. We wish you an enjoyable shopping experience!
